We've put up these frequently asked questions in the hope it will answer most of the commonly asked questions! If you are looking for something which is not on this page then flick us an email and we'll see if we can help you out.
Q. When will my order ship?
A. Orders usually ship same-day. Within 24-48 hours of placing an order at most.
Q. How long will it take for my order to arrive?
A. If you're located in Canada or the USA it should take around 2-6 days to arrive. International orders take 10-15 days depending on which country you're from but we have had some orders take up to 6 weeks. If you want your order to ship faster we suggest you select a shipping method which is better than USPS First-Class Mail International, or Canada Post Small Packet Air.
Q. Which shipping carrier do you use?
A. We use USPS as our standard carrier for USA and Canada Post for Canadian orders. International orders ship Canada Post Small Packet Air. We also provide options for UPS and FEDEX if you want it more secure or need it in a hurry.
Q. Do you ship to Sweden/Mexico/France/(Insert you're country here)?
A. Yes, we ship WORLD WIDE however international shipments can take up to 6 weeks to arrive if using the standard shipping option (USPS or Canada Post).
Q. Does RIPT fix other skinned extremities?
A. Yes, RIPT is designed to fix skin fast. Doesn't matter where. In fact we've had customers tell us RIPT is the best lip balm they have ever used, though we're not sure it tastes very good.
Q. How do I make sure no one steals my RIPT tubes?
A. We've added a name strip to each tube of QUICK FIX and DAILY DOSE so that you can make sure you're using YOUR tube.
Q. The GRIND STONE seems really light and soft. Will it hold up to daily use?
A. Hell yes! We designed and engineered the GRIND STONE to functions like fine-grit wet sandpaper. The GRIND STONE won't chew through your calluses like a rough stone, but rather sand it down to a fine, smooth finish. This ensures you leave some callus behind to protect your hands, but keep them thin and flexible. '
Q. Will RIPT help me pick up chicks/dudes?
A. Absolutely. Nobody likes rough hands.
Q. Refund and Return Policy
A. We are happy to refund or replace your product should it be found faulty or damaged within 30 days of purchase. If you require a refund or need to return your item, email email@example.com and we will send you the required information.
Q. What's up with Free Shipping?
A. Valid on purchases of $50 or more items if shipping to the USA or Canada (sorry). The Free Shipping promotion applies to shipping costs of less than $18.00 USD. If the standard shipping cost on your purchase is over this amount, or you want expedited shipping, you will be responsible for the shipping costs.
If you have any questions you need answered, hit us up at firstname.lastname@example.org